Worldwide Shipping

Ordering from United States

Your order is shipped from Dallas, TX - USA, and carried by: 
1. The United States Postal Service (USPS). Your choices are First Class Mail 
(3-5 business days) or Priority Mail (2-4 business days) or Express Mail. Options vary 
based on weight, size, value and destination of shipment. You will see options for them as 
you proceed with your checkout. Please note our USPS shipping methods:

USPS does not deliver on Sunday or Holidays and Saturday in some areas. 
Ships to: PO Boxes, Puerto Rico, Hawaii, Alaska, Guam, Virgin Island, Northern Marianas, 
Foreign Military Bases and all 48 contiguous U.S. States
PRIORITY: delivery in 3-4 business days
EXPRESS: delivery by 8:00 pm in 2-3 business days, guaranteed by USPS. Excluding 
Saturday and Sunday. 
Shipping confirmation may be automatically emailed to you. 
Refer to usps.com for other details.

Or



2. UPS. Your choices are Ground (3-5 business days), 2 Day or Next Day.
Please note our UPS shipping methods:
Are available for the USA 48 contiguous States ONLY. 
UPS WILL NOT deliver to P.O. Boxes, APO or FPO address. 
UPS does not deliver on Saturday, Sunday or some Holidays. 
Delivery to APARTMENTS: An adult signature is required. You may request for package 
to be left at the office.
UPS GROUND: Allow 6-10 days for package to arrive. We will not guarantee delivery date. 
2 DAY: delivery by 8:00 pm on the second weekday, guaranteed by UPS. Excluding Saturday 
and Sunday and some Holidays. 
Tracking numbers will be automatically emailed to you after package ships. Allow your full 
amount of shipping days before emailing for an update. Our sales staff may not have access 
to this information for approx. 3-5 days. 
Refer to www.ups.com for additional info. 

Shipping Rates
Shipping rates depend on weight of your order, type of mail service, and destination country. 
You will see choices for your order as you proceed to checkout.
To find shipping options and charges:
1. Add your items to shopping cart
2. Select your destination, and
3. Proceed with your checkout process on the shopping cart

International Orders (Outside United States)
We ship worldwide and international shipping methods and rate depends on destination country. 
Our goal is to offer you lowest cost, reliable service and choices of service in case you need 
it urgently. Available options using United States Postal Service:

Priority Mail International (no tracking) – 6-10 business days.
Express mail (with tracking) - 3-5 business days.
The delivery time mentioned above is quoted as a best case example; however, sometimes 
the shipments may be delayed due to customs processing in the destination country or some 
other unforeseen reason. When you place your order, please allow plenty of time for delivery
Please note for international orders shipping via USPS:
Allow up to 21 business days to arrive. Delivery date will be determined by your shipping 
method and/or country. Parcels are shipped using the U.S. Postal Service only. 



INTERNATIONAL PRIORITY is our recommended method for shipping internationally. 
However, if you prefer your order to arrive faster, we can arrange for INTERNATIONAL EXPRESS 
SHIPPING. This charge cannot be confirmed until the products are ready to ship. If you prefer 
one method over the other, you are welcome to make this request in the Comments/Message 
Box on the order if you also agree to any additional funds to be charged to your credit card. 
Customs may stop your parcel for inspection, according to your country's rules and regulations. 
Allow up to 60 days for all parcels to arrive. 
Duty, taxes and brokerage fees, etc. may be assessed by your country once your package arrives. 
Payable before delivery will be made. 
Refer to the Global Delivery Calculator by the United States Postal Service International Postal 
Rates and Fees for estimated shipping costs or visit usps.com for additional regulations and 
requirements. 
If your package does not arrive by the 21st week day, the U.S. postal service will only allow up to 
90 days from ship date to file damage or missing parcel claim. Neither BerryJane.com nor the 
U.S. Postal Service will honor any refund and/or replacements after this date. 
NOTE: Charges are subject to change without notice.

ADDITIONAL DETAILS: 
Required Addressing: The full address should be typed or legibly written in English using 
Latin alphabet characters and Arabic numerals. An address in a foreign language is permitted 
if the names of the city, province, and the country are also indicated in English. The last line of 
the address block area must show only the country name, written in full (no abbreviations) and 
in capital letters. Items sent to general delivery must show the addressee's name and the 
endorsement "Poste Restante" (French for general delivery). Foreign postal codes (numeric or 
alpha), if used, should be placed on the line above the destination country as shown below. 




Line 1:  Name of addressee 
Line 2:  Street address or Post Office Box Number 
Line 3:  Postal Code, if used, City, and Province or State 
Line 4: COUNTRY NAME (uppercase letters in English)

Example:
  
JACQUES MOLIERE
RUE DE CHAMPAIGN                    
06570 ST PAUL                          
FRANCE                                    

DAMAGED ITEMS by USPS (the Post Office)
Please be advised that sometimes items get damaged in transit. We at BerryJane.com will do 
everything in our power to package items carefully. Should your parcel get damaged during 
delivery, it will become the responsibility of the U.S. Post Office to cover all damage payments. 
Report damage immediately in writing by email. Damage claim may take 15-30 days to complete. 
No replacement will be shipped.


INSTRUCTIONS: 
Returns damaged item(s) to the shipping carton and keep all materials until refund has been 
received. BerryJane.com will file the damage claim for you and send it to our local post office 
for review. The U.S. Postal Service will notify you. At this time take everything to your local 
Post Office for inspection. Your Post Master will be responsible for your refund. This may be 
done on the spot or mailed to you.

E-MAIL DAMAGE INFORMATION: 
Simply reply to your email Order Copy. If you have not saved this email, e-mail us at:
CustomerService@berryjane.com  and include the following: 
Invoice Order number as shown on your shipping label and/or receipts inside the package. 
Complete ship to and bill to information. 
Include a legible account of damage including stock number and description. 
Include the Tracking Number from the shipping label. 
Please answer the questions below to better assist us with your refund: 


Was the seal damaged? Was clear tape or brown tape used?  
Was the parcel damage: crushed? Side split? Etc.  
Has the label been tampered with? Is it taped on?  
How were the damaged products wrapped?  
What type of packaging material was used: Styrofoam? Craft paper? 
NOTE: If ANY of the above information is not given this WILL DELAY your request. 
  

DAMAGED ITEMS by UPS
Please be advised that some items damaged in transit. We at BerryJane.com will do 
everything in our power to package items carefully. Should your parcel get damaged 
during delivery, our contract agreement with the shipper allows for them to re-box your 
products and delivery them to you. If damage does occur it will become the responsibility 
of the shipper to cover all damage payments. Report damage immediately in writing by email. 
Damage claim may take 8-10 week days to complete. No replacement will be shipped. 



INSTRUCTIONS: 
Returns damaged item(s) to the shipping carton and keep all materials until refund has been 
received. BerryJane.com will file the damage claim for you. 
UPS may return to your address for a pick-up and/or process an on-site inspection report. 
Be aware that you do not have to give the driver any item that you wish to keep. 
BerryJane.com will issue a refund to your payment upon completion of claim.
 
EMAIL DAMAGE INFORMATION: 
Simply reply to your email Order Copy. If you have not saved this email, e-mail us at:
CustomerService@berryjane.com  and include the following: 
Invoice Order number as shown on your shipping label and/or receipts inside the package. 
Complete ship to and bill to information. 
Include a legible account of damage including stock number and description. 
Include the Tracking Number from the shipping label. 
Please answer the questions below to better assist us with your refund: 


Was the seal damaged? Was clear tape or brown tape used?  
Was the parcel damage: crushed? Side split? Etc.  
Has the label been tampered with? Is it taped on?  
How were the damaged products wrapped?  
What type of packaging material was used: Styrofoam? Craft paper?  


NOTE: If ANY of the above information is not given this WILL DELAY your request. 
 
Package NOT received by GUARANTEED DATE
Applies to 2 Business Days, 3 Business Days and Express Mail ONLY! “Guarantee” excludes 
Holidays or weather related conditions. It is the shipper’s responsibility to issue you a refund. 
Only shipping charges will be refunded less handling and postage fees. Please allow 5-21 week 
days to complete. Should your package arrive late and you wish to accept the delivery you will only be entitled to 
delivery charges less handling fees and delivery fees. Should your package arrive late and you 
refuse the delivery a refund will be issued less insurance fees once package is returned to 
BerryJane.com, Inc. by the shipper. 



EMAIL DAMAGE INFORMATION: 
Simply reply to your email Order Copy. If you have not saved this email, e-mail us at:
customerservice@berryjane.com  and include the following: 
Invoice Order number as shown on your shipping label and/or receipts inside the package. 
Complete ship to and bill to information. 
Include a legible account of delivery date including order date. 
Include the Tracking Number from the shipping label. 
NOTE: If ANY of the above information is not given this WILL DELAY your request.